Alzheimer's communication strategies

1. Never argue; instead, agree.
2. Never reason; instead, divert.
3. Never shame; instead, distract.
4. Never lecture; instead, reassure.
5. Never say "remember"; instead, reminisce.
6. Never say "I told you"; instead, repeat.
7. Never say "You can't"; instead, say what they can do.
8. Never demand; instead, ask.
9. Never condescend; instead, encourage.
10. Never force; instead, reinforce.

Source: St. Michael's Hospital Acute Care of the Elderly Unit